FAQ'S

What is Masi Picks?

Masi Picks are the ultimate selection of your favorite Anime products that fit within your budget. We Update is weekly.

Do you accept COD (Cash on Delivery)?

Absolutely, we do accept Cash on Delivery (COD) as a payment method. Please note that the carrier will charge a minimum amount of ₹30 or ₹50 based on the order value for this service.

How much time it takes to deliver my order?

Delivery times vary based on your address. After placing your order, you will receive the invoice containing tracking and delivery details within 24 hours.

How can I track my Order?

Once your order is processed on our end, we will send you the invoice containing all tracking details. You can then track your order directly on the carrier's website.

What if I want to return my product?

If your product arrives damaged or defective, you can return it within 7 days. We kindly ask you to record a video while unboxing the package for smoother returns. To initiate your return request, please contact us and mention the issue. We will respond within 24 to 48 hours.

Do you have a Size Guide for T-shirts?

You can find the size chart for all our T-shirts in the images provided for each T-shirt. If you encounter any issues or have questions, please don't hesitate to reach out to our customer support team.

How much is the Delivery Cost within India?

We provide free shipping across India. However, if you opt for Cash on Delivery (COD), there will be a minimal charge of ₹30 or ₹50, depending on your order value, imposed by the carrier.

How can I cancel my Order?

For prepaid orders, cancellation is not possible as they are shipped with priority.
COD orders, on the other hand, can be cancelled during the confirmation call for your order.
Once an order has been shipped, cancellation is not permitted. However, You can contact us so we can try to help you in best possible way.

  • FREE SHIPPING

    No more worrying about additional costs or hidden fees when you shop with us.
    Enjoy the convenience of FREE shipping every time you checkout.

  • FREE GIFTS

    We believe our customers are truly precious!!! To show our heartfelt appreciation for choosing us, we've got an exciting treat in store for you!

    Every order above 999 qualifies for a FREE surprise gift!

  • FREE RETURNS

    Your Satisfaction, Our Priority!!!

    Enjoy FREE returns within 7 days if your item arrives Damaged or Defective.
    Experience the peace of mind that comes with our Free Return Policy and shop worry-free today!

  • FAST CUSTOMER SERVICE

    Committed to deliver prompt and reliable customer service, fostering a wholesome and enjoyable shopping journey for every customer.

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